Thank you for shopping with ELECTRIC WIND STORE LLC. We want you to be fully satisfied with your purchase of our electric fans. Please read our refund policy carefully.
1. Eligibility for Refund
- Refund requests must be made within 14 days of receiving your order.
- Items must be returned in their original condition, unused, and with all original packaging and tags intact.
- Proof of purchase (order number or receipt) is required.
2. Non-Refundable Items
- Items that have been used, damaged, or altered by the customer.
- Products marked as final sale or clearance.
- Customized or personalized products.
3. How to Request a Refund
- Contact us at [email protected] with your order details and reason for the refund.
- We will review your request and provide instructions for returning the item.
- Return shipping costs are the responsibility of the customer unless the return is due to our error or defective products.
4. Refund Processing
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days and credited to your original payment method.
- Original shipping fees are non-refundable unless the return is due to a defective or incorrect item.
5. Late or Missing Refunds
- If you haven’t received your refund after 10 business days of approval, please check with your bank or payment provider.
- If you still have not received it, contact us at [email protected].
6. Contact Us
For any questions about refunds, please contact:
ELECTRIC WIND STORE LLC
2400 Wells Dr, Sidney, OH 45365
📧 Email: [email protected]
📞 Phone: 818-963-9697